Effective Date: January 1, 2016
Veterans Bridge Home (“VBH,” “we,” “us,” or “our”) is committed to protecting your privacy and
ensuring that your personal information is handled responsibly and transparently. This Privacy
Policy explains how we collect, use, store, and share your information, including data collected
through our website, services, events, and SMS/text messaging programs.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Mailing address
- Military or veteran status
- Demographic data (age, gender, etc., if voluntarily provided)
- Communication preferences
1.2 Technical Information
- IP address
- Device type and browser
- Usage data from our website and email interactions
2. How We Use Your Information
We use your information to:
- Connect you to relevant services, providers, or employers
- Send you appointment reminders, service notifications, and event invitations
- Share updates, impact stories, or fundraising messages (only if opted-in)
- Improve our programs and outreach efforts
- Comply with legal or contractual obligations
3. SMS/Text Messaging Privacy
If you opt into our SMS/text messaging program, we will only use your phone number to send messages relevant to:
- Services you’ve requested
- Appointment reminders or follow-ups
- VBH events or community opportunities
- Updates on veteran support resources
- Programmatic announcements or occasional fundraising alerts
We do not sell or rent your phone number or personal information. You may opt out at any time
by replying
STOP to any message.
All SMS data is securely stored and only accessible by authorized VBH personnel.
4. How We Protect Your Information
We implement administrative, physical, and technical safeguards to protect your personal data. These include:
- Secure cloud-based data systems
- Limited access controls
- Staff confidentiality agreements and training
5. Sharing of Information
We do not sell or trade your personal information. We may share your data with:
- Service providers or partners directly involved in your care or support (e.g., employers, VA resources, healthcare providers)
- Technology vendors (for secure data storage or communications)
- Government or funding agencies for required reporting (non-identifiable when possible)
All third-party partners are required to maintain the confidentiality and security of your information.
6. Your Rights and Choices
You have the right to:
- Access or update your personal information
- Withdraw consent for communications at any time
- Request deletion of your data (unless legally required to retain it)
- Ask questions about how your data is used
To exercise any of these rights, email us at
[Insert Email] or call
[Insert Phone Number].
7. Children’s Privacy
VBH does not knowingly collect personal information from individuals under 13 years of age. If
you believe we may have collected such information, please contact us so we can delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website
with a new effective date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Veterans Bridge Home
5260 Parkway Plaza Blvd, Suite 110
Charlotte, NC 28217
Email:
info@veteransbridgehome.org
Phone:
704-332-8802
Website:
www.veteransbridgehome.org
Thank you for supporting our mission to serve veterans and military families.
